Quick summary
- If something is damaged or wrong, tell us within 48 hours of delivery and we will sort it.
- If you have changed your mind, you can return most items within 14 days of delivery.
- Some things cannot be returned (see Exceptions below).
How to start a return
Email us with:
- Your order number
- What you are returning
- The reason (changed your mind, wrong item, damaged, etc.)
- A photo if it is damaged or incorrect
We will reply with the return address and next steps.
If the item is faulty, damaged, or we sent the wrong thing
If it arrives broken, faulty, or incorrect, we will cover it properly. Email us within 48 hours of delivery and include photos of:
- The item
- The packaging
- Any damage
If we confirm it is our mistake, we will offer:
- A replacement (if available), or
- A refund
Changed your mind (standard returns)
You can return most items within 14 days of delivery if:
- It is unused and in original condition
- It is in original packaging where possible
- It can be resold
Return postage is paid by you unless the item is faulty or incorrect.
We recommend Royal Mail Tracked48.
Please ship back with your order number and details to:-
Short Run Design RETURNS
48 Back Market St
Hebden Bridge
HX7 6HA
Refunds
Once your return arrives and is checked, we will process a refund to the original payment method.
- We do not refund original postage unless the item is faulty or incorrect.
- If you paid extra for an upgraded shipping option, we only refund the standard shipping cost (where applicable).
Exchanges
We do not run a formal exchange system. If you want a different item, return the original and place a new order.
Exceptions (items we cannot accept back)
For hygiene and safety reasons, we cannot accept returns on:
- Food and drink (including anything edible, oils, sauces, etc.)
- Perishable goods
- Items with broken seals, where relevant
- Used personal care items (soap, skincare, etc.)
- Underwear or socks if opened/used (if applicable)
- Any item marked “final sale” or “clearance” (unless faulty)
If you are unsure, email us before you buy and we will tell you straight.
International orders
For orders shipped outside the UK:
- You are responsible for return postage and any customs paperwork for the return.
- Any import charges or customs fees are not refundable.
A note about small runs
Short Run Design is small batches and limited runs. If something sells out, we might not be able to replace it, but we will always make it right via refund or the closest sensible alternative.